Reference

Know What You Agree To at fd7

These terms set out the rules for your fd7 account — how it works, what we expect from you, and what you can expect from us.

Applies to all accountsbKash, Nagad, Rocket coveredSubject to local lawUpdated when rules change

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REACH OUR TEAM

Contact Us About Your Terms

Team online

Live Chat

Reach the support team directly through the chat window in your account. Available for account, wallet, and terms questions during published hours.

Email Support

Send a written query to our support address for anything that needs a paper trail — account disputes, term clarifications, or withdrawal holds.

Help Centre

The Help Centre covers the most common terms questions: wallet limits, account verification steps, and what happens when a transaction is flagged.

HOW WE HANDLE THIS

Security, Data and Your Account Rights

Account Security

Your account is protected with OTP verification at login. We never ask for your bKash or Nagad PIN — if anyone does, that contact is not from fd7.

Data Retention

We hold your account and transaction records for as long as your account is active and for a period after closure as required by our operating rules and applicable law.

Requesting Changes

To update your registered wallet — switching from Nagad to Rocket, for example — contact support with your account ID and the new wallet number for verification.

Dispute Process

Raise a dispute through the support chat or email within 30 days of the transaction in question. We review the server-side record and respond with findings in writing.

What These Terms Actually Cover

fd7 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an fd7 account, you enter into an agreement with us that governs every part of your activity — deposits via bKash, Nagad, or Rocket, game access, withdrawal requests, and how we handle disputes. We expect you to be the sole owner of the

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wallet you register with. Using a bKash or Nagad number that belongs to someone else is a breach of these terms and may result in account suspension. Withdrawals are processed back to the same wallet used for the deposit — this is a verification step, not
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a delay tactic. If you ever disagree with a round outcome or a transaction, the account history shown in your wallet panel is the reference record we both rely on. These terms apply to the version of the platform available in your region; some features may
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not be available depending on local law and eligible regions. We update this page when the terms change, and continued use of your account after an update counts as acceptance. If a section is unclear, contact support before acting on your interpretation rather than after.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About fd7 Terms

These are the questions we hear most often about how our terms work in practice — covering accounts, wallets, and what your rights are.

Access and specific features depend on your location and local law. Eligibility is assessed per region, and some functions may not be available in all areas.

No. The wallet you use must be registered in your own name. Mismatched wallets are flagged during withdrawal verification and may lead to account review.

We publish changes on this page. Continuing to use your account after the update date means you accept the revised terms. Check this page if you get a notification.

Contact support via email or live chat with your account ID. We will provide your transaction record within a reasonable timeframe as our operating rules allow.

Raise it with support within 30 days. The server-side record is the reference. We investigate and respond in writing with the outcome and any action taken.

Yes. You must meet the minimum age required by your local law and fall within an eligible region. We verify this during account registration and wallet confirmation.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoAbout Us AccountRegister InfoLegal

Know What You Agree To at fd7

Contact Us About Your Terms

Live Chat

Email Support

Help Centre

Security, Data and Your Account Rights

Common Questions About fd7 Terms

01 Do these terms apply differently depending on where I am in Bangladesh?

02 Can I use someone else's bKash or Nagad to fund my account?

03 What happens if fd7 updates the terms while my account is active?

04 How do I request a copy of my account data or transaction history?

05 What should I do if I disagree with a transaction shown on my account?

06 Are there age or eligibility requirements to hold an fd7 account?

Terms & Conditions

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