Reference

How fd7 Handles Your Personal Information

When you open an account with fd7, you share personal details that we handle with care. This policy explains what we collect, why we collect it, and how you can control it — with full clarity on how your bKash, Nagad, and Rocket payment…

Account data protectionPayment data handled securelyYour rights, clearly explainedApplies to all Bangladesh accounts
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fd7 How fd7 Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

Questions about your data, a request to access what we hold, or a correction to your account details — our support team handles all of it. Reach out through any of the channels below and we will respond to privacy-related requests within a reasonable timeframe. Account holders in Bangladesh can contact us in English at any point.

Live Chat Open the chat icon from any page on fd7. For privacy requests, type 'data request' to route your message to the right team.
Email Support Send your request to the support address listed under your account settings. Include your registered email and the nature of your data request.
Account Settings Some data updates — like your contact number or payment wallet details — can be changed directly inside your account settings without contacting support.
HOW WE PROTECT YOUR DATA

Data Handling You Can Check

We keep your information only as long as your account is active or as required to process outstanding transactions and resolve disputes. Once those obligations are met, personal data not needed for compliance is deleted from our systems on a rolling schedule. Your payment method details — whether bKash, Nagad, or Rocket — are stored as masked references, not as live wallet credentials. Every connection to fd7 is encrypted in transit, so data moving between your device and our servers is not readable to third parties. You have the right to request a copy of what we hold, ask for corrections, or request deletion where no legal obligation prevents it.

Data Retention

Account data is kept while your account is active and for a limited period after closure to settle any outstanding transactions or disputes.

Payment Privacy

bKash, Nagad, and Rocket payment details are stored as masked transaction references only. We do not store your wallet PIN or full credentials at any point.

Account Security

Your account is protected by password and OTP verification. If you suspect unauthorised access, use the account lock option or contact live chat immediately.

Your Rights

You can request access to your data, ask for corrections, or request deletion. Eligibility for deletion depends on whether active obligations — such as a pending withdrawal — are attached to your record.

Common Privacy Questions from Our Account Holders

These are the questions we get asked most often about how fd7 handles personal data. If your question is not here, live chat and the support email in your account settings are the fastest routes to a direct answer.

We collect your name, email address, contact number, and the wallet identifier you use for bKash, Nagad, or Rocket deposits. Additional verification details may be required to process withdrawals.

We share data only where required for payment processing, identity verification, or legal compliance. We do not sell personal data or share it for marketing purposes outside fd7.

Payment data is stored as a masked transaction reference. Your wallet PIN and full account credentials are never transmitted to or stored on our servers — only the confirmation reference from the payment provider.

Yes. Submit a data access request through live chat or the email address in your account settings. Include your registered email so we can match the request to your account record.

Contact support with a deletion request. We will review whether active obligations — such as a pending withdrawal or an open dispute — are attached to your account before processing the request.

We use cookies to maintain your session and remember your device. You can remove them through your browser settings or mobile privacy controls at any time, though some account functions may not work without session cookies.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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