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Our Terms, Your Account, and How We Operate

fd7 sets out the rules that govern your account and how we handle your data. Access to our platform depends on your local law and the eligible regions we serve — check what applies to you before opening an account.

Account Terms ApplyBangladesh Access Subject to Local LawbKash, Nagad, Rocket CoveredData Handled Responsibly
fd7 Our Terms, Your Account, and How We Operate
DATA AND SECURITY

How We Protect Your Account and Data

Your account data is stored securely and accessed only by authorised fd7 staff for operational and compliance purposes. We use encrypted connections across the platform, and login sessions require OTP verification via your registered mobile number — the same number linked to your bKash or Nagad wallet. We do not sell personal data to third parties. Cookie data is used to maintain your session and improve platform performance; you can manage cookie preferences from your browser settings. If you want to request a copy of the data we hold on you, or ask us to delete your account, submit that request through email support with your account ID.

OTP Login Verification

Every login triggers an OTP to your registered mobile. If you receive an OTP you did not request, change your password immediately and contact support to flag the session.

Data Retention Policy

We keep account records for as long as required by applicable regulations in your region. Once an account is closed, personal data is retained only for the legally required period.

Cookie Management

Session and preference cookies keep your lobby state intact between visits. Analytics cookies are separate — you can disable them from your browser without affecting your account access.

Data Access Requests

To request a copy of your personal data or to ask for deletion, email support with your account ID and the specific request. We aim to respond within the period required under applicable law.

CONTACT AND QUERIES

Reach Us on Legal or Account Questions

If you have a question about these terms, your account status, or how a payment was processed, our support team can help. For account security issues — suspected unauthorised access or a transaction you do not recognise — contact us immediately through the channels below so we can act quickly.

Live Chat Available directly from the fd7 lobby. Use this for urgent account or payment queries — it is the fastest way to get a response on bKash, Nagad, or Rocket issues.
Email Support Send detailed legal or account queries to our support address. Include your registered account ID and a description of the issue for the fastest resolution.
Account Help Centre Access policy documents, account guides, and wallet FAQs from the Help Centre link in your account menu. Most common legal questions are answered there.

Answers to Policy Questions We Hear Often

These are the questions we get most often about our legal terms, account eligibility, and data rights. If your question is not covered here, our support team can help.

Access depends on your local law and the eligible regions we currently serve. Check your local regulations before registering. We do not guarantee availability in any restricted jurisdiction.

Funds in a suspended account go through a review process before any release. Raise a support ticket with your bKash or Nagad transaction ID and we will confirm the status as part of that review.

Email our support team with your registered account ID and a clear data access request. We will respond within the timeframe required under applicable regulations in your region.

Yes. Submit a deletion request via email support. We will close the account and remove personal data except for records we are required to retain under applicable law for the legally required period.

Our terms are governed by the applicable laws of the jurisdiction under which we operate. Availability and enforcement depend on your local law and eligible regions — we recommend checking those before you proceed.

Contact fd7 support through live chat or email with your transaction ID from bKash, Nagad, or Rocket. We review disputed amounts against our payment logs and respond with a finding.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.